Appointment & Cancellation Policies

Whether an appointment is booked online or over the phone, a credit card imust be on file to hold the appointment.

If a client cancels within 24 hours of their appointment time, they are billed for 50% of their scheduled service(s).  

If a client ‘no calls/no shows’, they are billed for 100% of their scheduled service(s).  

After two cancellations/no shows, payment is required in advance.

We do not accept cancellations via e-mail.

Things to Consider

There may be times when it’s best to postpone a massage as it could do more harm than good. If, at any time, you’re unsure about any of the following circumstances, please contact your doctor.

• Within 48 hours of a vaccine (flu, tetanus, COVID etc.)

• Within 6 weeks of giving birth.

• Within 48 hours of an acute injury.

• Current fever or infection.

• Within 24 hours of starting an antibiotic.

• Within 6-8 weeks after major surgery.

• Within 1 week of dental procedure.

• If you have consumed alcohol.

We are dedicated to providing a safe and clean environment for our clients.  We have allowed extra time between clients in order to sanitize the massage table & treatment room.  If you are feeling unwell or believe you have been exposed, please stay home.